Client Manager

Client Services Coordinator

Description

The Company
  
Have you ever wondered how you know the food you eat is safe, that construction companies follow proper quality standards, or that environmental practices are monitored and compliant?
  
Behind the scenes, independent certification providers play a critical role in ensuring businesses across Australia meet the requirements of ISO standards and other regulatory frameworks. Our client is one of those organisations.
  
They work with private companies, government authorities, not for profits and large enterprises across sectors such as construction, mining, health, manufacturing, defence, agriculture and more.
  
To deliver these services, they engage highly specialised auditors to assess client management systems, identify gaps, and provide advice to help organisations meet their compliance obligations.
  
This is where the Client Services Coordinator comes in.
  
The Role
  
Every audit is scheduled months in advance, and every client expects a seamless, organised and professional service. As the Client Manager, you are the central link between the client, the assessor and the broader certification team – the person who keeps the process running smoothly from start to finish.
  
You will coordinate audit schedules, liaise with auditors, support clients, prepare documentation and maintain the systems and data that underpin the entire certification process. Think of this role as the operational heartbeat that ensures every audit is delivered smoothly, accurately and on time.
  
Your responsibilities will include:  

• Coordinating and scheduling assessments and audits
• Sending assessment schedules, action plans and correspondence
• Monitoring upcoming and overdue assessments and following up as required
• Managing client records and maintaining accurate data in the CRM
• Preparing invoices and monitoring debtors
• Processing contractor invoices
• Taking calls from prospective clients and preparing fee proposals under direction
• Providing reliable administrative and relationship management support to auditors and internal certification staff
• Supporting clients to ensure they receive a well-organised, timely and professional service  

What We Are Looking For
  
To succeed in this role, you will need exceptional attention to detail, a calm and organised approach, and the ability to build strong relationships with clients and auditors alike. You will enjoy working independently, managing your own schedule and taking ownership of your work.
  
You will ideally bring:  

• A tertiary qualification in Business or a related discipline
• Previous experience within an organisation with an integrated management system or ISO/AS certification
• Minimum five years’ experience in administration, coordination or client management
• Strong written and verbal communication skills
• High level proficiency in Microsoft Office, including Outlook, Word, Excel and Teams
• A proactive mindset, confidence engaging with clients and a genuine interest in systems and processes

Benefits:
  
This is a high-quality part-time role that allow you to use the depth of your skills, contribute meaningfully to a respected certification process, and manage your workload with genuine independence.  
  
In this role, you will also enjoy:  

• Approximately 24 hours per week across three days
• Either Mondays or Fridays are essential, with the other two days negotiable
• A salary of $45,000 + superannuation (equivalent to $75,000 + super full time)
• A stable and well-established business with strong processes
• Leaders who trust their staff and avoid micromanagement
• Free use of a fully equipped gymnasium
• A great Melbourne location with excellent access to public transport  

Contact:
For more information, please call Kylie Eadie 0420 96 95 95